Best Western Roanoke Inn & Suites | Hotel in Roanoke
Hotel
8.2
(808 Reviews) |
1 Bathroom
Available rates:
Hotel in Roanoke
Hotel in Roanoke with free breakfast and a fitness center Along with an outdoor pool, this hotel has a fitness center and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Best Western Roanoke Inn & Suites offers 58 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
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Amenities
Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3 pm; check-in end time: 6 am late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)
Reviews
Amy
Jul 7, 2025 12:58:59 AM
Review Score:
4
Summary: This hotel was incredibly disappointing. It had been recently updated and boasted an 8.4 rating. While I cannot be sure of the following, this is what I inferred. 1) the hotel was recently acquired by new owners and it appeared that they ran the front desk and cleaned the rooms as a family. The room was NOT up to my standards, which I told them several times and they did not fix. There were hairs in the sink, there was a used wash cloth in the shower, the floor was sticky, and the room stank of dirty diapers--I have four children and know the smell. When I complained and tried to cancel after the first night, the hotel refused. They promised to clean before I returned. They did some, but still did not mop the floor. I had already shown the front desk photos of the specific problems, and the room was still not cleaned adequately. After realizing the floors were still sticky, we insisted on a new room the second night, and the new room was acceptable. I asked around at the (lousy) breakfast, and other guests also had hair in the bathrooms. 2) I suspect that a family with small children stayed in the room before us because of the sticky floors and diaper smell. These owners would be advised to keep track of such things and give the room extra attention when they clean it. 3) These are NOT queen beds, which was something I specifically looked for when booking. We measured the beds, and they were full beds. Do NOT believe the ratings!!!!
See All Reviews
Reviews
Amy
Jul 7, 2025 12:58:59 AM
Review Score:
4
Summary: This hotel was incredibly disappointing. It had been recently updated and boasted an 8.4 rating. While I cannot be sure of the following, this is what I inferred. 1) the hotel was recently acquired by new owners and it appeared that they ran the front desk and cleaned the rooms as a family. The room was NOT up to my standards, which I told them several times and they did not fix. There were hairs in the sink, there was a used wash cloth in the shower, the floor was sticky, and the room stank of dirty diapers--I have four children and know the smell. When I complained and tried to cancel after the first night, the hotel refused. They promised to clean before I returned. They did some, but still did not mop the floor. I had already shown the front desk photos of the specific problems, and the room was still not cleaned adequately. After realizing the floors were still sticky, we insisted on a new room the second night, and the new room was acceptable. I asked around at the (lousy) breakfast, and other guests also had hair in the bathrooms. 2) I suspect that a family with small children stayed in the room before us because of the sticky floors and diaper smell. These owners would be advised to keep track of such things and give the room extra attention when they clean it. 3) These are NOT queen beds, which was something I specifically looked for when booking. We measured the beds, and they were full beds. Do NOT believe the ratings!!!!
Kim
Jun 19, 2025 03:46:41 AM
Review Score:
10
Summary: Great hotel. Was difficult to get to due to construction but that wasn’t their fault. Great room for the money.
David
May 22, 2025 05:53:07 PM
Review Score:
10
Summary: Would like to thank the manager/owner for allowing us to check in an hour early. We were traveling from FL attending my husband’s parents funeral . They were accommodating and we are grateful and thankful for their assistance. Great hotel and staff .
Amanda
May 17, 2025 06:05:46 AM
Review Score:
10
Summary: It was a wonderful out of the way place for us to stay!! Close to Texas Motor Speedway
Justin
May 8, 2025 12:36:52 PM
Review Score:
8
Summary: Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway.
Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone.
The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.
william
May 7, 2025 10:06:39 AM
Review Score:
10
Summary: Nice & quiet. Rooms could use some updating. Room was clean, bed very comfy. The main road into the hotel is under construction and makes the route in longer. I will stay here again when in the area.
Terry
Apr 28, 2025 08:46:15 PM
Review Score:
6
Summary: Room was clean. (212) The AC didn't seem to be working all that well. It never lowered the humidity in the room. Towels in the bathroom wouldn't dry. The tub didn't drain, and you had 3 inches of water at end of shower. The sink stopper was disconnected from lever and didn't work. Smallest TV I've seen in a modern hotel. The refrigerator was on max cold and didn't work all that great.
Craig
Apr 27, 2025 02:12:54 AM
Review Score:
10
Summary: Very friendly and helpful
Kent
Apr 27, 2025 12:14:02 AM
Review Score:
10
Summary: Convenient
Ronda
Apr 26, 2025 08:45:00 AM
Review Score:
8
Summary: Everything was fine but the floor in my room was dirty. Also will never use Best Western reservation service again.
